Phelps Health Home Health and Hospice Earns 2024 Patient Experience Award

ROLLA, Mo. – Phelps Health Home Health and Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient experience score that ranked in the top 20% of all eligible SHP clients for the 2024 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients. The 2024 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
 
“SHP recognizes how much hard work is involved in providing excellent patient care, and we are proud to acknowledge the tireless efforts of our top-performing customers through our annual SHPBest award program. These organizations care deeply about the patient experience and they never stop striving to improve every single year,” said Kevin Vogel, SHP President.
 
“Earning this award year after year shows how our Home Health and Hospice team continues going beyond better in the care we provide,” said Tabatha Ransom, RN, BSN, director of Phelps Health Home Health and Hospice. “We’re proud of a team that lives our mission, vision and values, and grateful for patient feedback that helps us continually improve.”
Read more about the SHPBest awards program, including methodology and award recipient lists at www.shpdata.com/home-health/shpbest-hhcahps.
About Phelps Health
Phelps Health serves over 200,000 residents in south-central Missouri. Phelps Health is county-owned, non-tax supported and overseen by a five-member elected board. Phelps Health employs around 2,000 people, including 100-plus providers. Phelps Health, which includes a hospital licensed for 240 patient beds, serves a six-county area, with its main campus and several clinics in Rolla, Missouri. Phelps Health also has clinics in Salem, St. James, Vienna and Waynesville, Missouri. For more information, visit phelpshealth.org.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.