Front Desk Agent

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and managing various front desk operations.
Duties

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Manage the check-in and check-out processes efficiently, providing guests with necessary information about their stay.
• Handle reservations, cancellations, and modifications.
• Respond to guest inquiries and requests promptly, ensuring high levels of satisfaction.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Assist with billing inquiries and process payments as required.
• Collaborate with other departments to ensure seamless service delivery for guests.
• Uphold hotel policies and procedures while maintaining confidentiality regarding guest information.

• Proven experience in front desk operations or hospitality management is preferred.
• Excellent phone etiquette and communication skills are essential for effective guest interaction.
• Strong organizational skills with attention to detail to manage multiple tasks efficiently.
• Self-sufficiency and the ability to problem-solve is crucial.
• A genuine passion for providing outstanding guest services in a hotel environment is highly valued.
• Ability to work well under pressure while maintaining a positive attitude.

• Must be 21+
• Must have completed high school diploma or equivalency
• Must have reliable transportation