Parts Counter Manager

Posted: 01/07/2024

Dickey Bub Farm & Home is looking for a Department Lead for Power Equipment that is dedicated to providing outstanding customer service to ensure long, reliable relationships. Even though the company has grown, we take great pride in maintaining family-owned and operated values and attitude.

Essential Functions:

  • Provide superior customer service, in person and over the telephone.
  • Discuss our Power Equipment line up with customers and assist them on making the best choice for their needs.
  • Ability to solve problems
  • Ability to match customers’ requests with appropriate parts or services.
  • Awareness of customer base and unique applications.
  • Knowledge and ability to monitor inventory in order to determine which parts require special ordering.
  • Crucial conversation and negotiation skills.

Qualifications:

  • Applicable parts or comparable experience performing related tasks required. Stihl experience preferred but not required.
  • Self-motivated, results-oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects
  • Ability to work in a team environment
  • Ability to speak effectively one on one
  • Ability to effectively listen
  • Ability to Interpret customer needs
  • Basic data/keyboarding skills

Technical Skills:

  • Basic math skills, mechanical aptitude and computer database knowledge required.
  • Ability to set and manage priorities.
  • Efficient and responsible use of email.
  • Must be knowledgeable of basic data entry operations and must be able to learn company designated software within a reasonable amount of time allotted.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Weekends as needed

Education:

  • High school or equivalent (Preferred)

Experience:

  • Parts or Sales: 2 years (Required)

Work Location: In person