Customer Service Representative

Responsibilities:

• Fielding and routing propane delivery and service calls
• In-person and phone-based customer service and support
• Assisting Office Manager in accounting practices as necessary
• Ordering parts and supplies
• Forming lasting relationships and trust with customers
• Tracking, renewing, and purchasing licenses, insurance, and other items critical to business operations
• Other duties as assigned

• Experience working in an office administration or customer service role
• Experience with Microsoft Office products including Word and Excel
• Strong customer service experience & good attitude
• Basic math abilities
• Ability to communicate effectively with customers and fellow employees
• Willingness and ability to learn industry-specific software
• Willingness to learn propane industry-specific knowledge to address customer concerns

• Past experience in administration, human resources, sales, IT, or accounting
• Routing/Department of Transportation or trucking clerical experience
• Willingness to work at other office locations when necessary to cover absences
• Experience working with Android tablets and similar technology
• Past experience with multi location VoIP phone systems
• Advanced proficiency in Excel