Managed Services / IT Technician

Fired Synapse Technologies – Rolla, Missouri
Full-Time | Tier 1–2 Support | Microsoft Cloud MSP / MSSP

About the Role
Fired Synapse Technologies is seeking a Managed Services / IT Technician to join our growing Managed Services team. This role is primarily focused on providing front-line technical support, troubleshooting, and client success within a fast-paced MSP (Managed Service Provider) environment.
You will serve as a critical member of our Service Desk, resolving day-to-day user issues, maintaining client systems, and ensuring uptime across diverse technologies.
You’ll also work closely with our Professional Services team when needed, giving you the opportunity to broaden your technical exposure while staying rooted in support.

Who We Are
Fired Synapse Technologies is a modern Cloud Solution Provider, MSP, MSSP, ISP, and VAR. We help businesses thrive through technology by delivering managed IT services, cybersecurity, cloud architecture, and strategic IT consulting. As a member of our team, you’ll contribute to a company that values technical excellence, transparency, and client-first solutions.

What You'll Do
• Serve as a first point of contact via phone, email, or ticketing system for end-user support
• Troubleshoot and resolve issues involving:
• Microsoft 365, Azure AD, Exchange Online
• Windows desktop and server OS
• Networking (firewalls, switches, DNS, DHCP, VPN)
• Line-of-business apps and SaaS platforms
• Manage support tickets from intake to resolution using internal SLAs
• Assist with user onboarding/offboarding, device setup, and patch management
• Collaborate with Professional Services team on escalations or minor project tasks
• Monitor alerts, perform remote diagnostics, and remediate system issues proactively
• Maintain documentation of client environments and SOPs
• Educate users and clients where appropriate to reduce recurring support issues

What We're Looking For
• 2+ years in an IT Support, Service Desk, or MSP technician role
• Familiarity with RMM tools, PSA/ticketing platforms, and remote support software
• Proficiency with Microsoft 365, Windows Server, and desktop environments
• Understanding of network fundamentals (firewall, VPN, VLAN, Wi-Fi)
• Exceptional communication and customer service skills
• A self-starter attitude with the ability to juggle multiple priorities
• Experience supporting multiple client environments is a major plus

Nice-to-Haves
• Certifications: CompTIA A+/Net+/Security+, Microsoft Fundamentals/Associate, Azure, etc.
• Experience with:
o Backup and disaster recovery solutions
o Endpoint security tools / MDR / EDR
o Mac environments and mobile device management (MDM)
o Exposure to scripting or automation (PowerShell, Bash)

What You’ll Get
- A collaborative team in a fast-growing company with a strong technical backbone
- Opportunity to advance into project engineering, cybersecurity, or cloud architecture
- Training and certification support
- Flexible work schedule in a dynamic team
- Competitive salary, PTO, and performance bonuses
- 401K Matching Plan

How to Apply
Ready to join a future-focused MSP that invests in its team?
Send your resume and a short cover letter to info@firedsynapse.com.