Service Advisor

Join Our Team as a Service Advisor at Al West Nissan

About the Role
Are you great at helping people and guiding them through decisions? As a Service Advisor, you’ll assist customers with their vehicle maintenance needs, explain repair options, and ensure they receive top-notch service.

Why Work With Us?

• Competitive pay tailored to your experience
• Training to boost your skills and knowledge
• Incentives and bonuses for excellent performance
• Health, dental, and vision insurance options
• Generous paid time off, including holidays
• Opportunities for career growth in a supportive team environment

What You’ll Do

· Welcome customer, record mileage, and test drive vehicle to evaluate current service need, if applicable.

· Recommend additional service as indicated in service history or vehicle inspection, and counsel customers on benefits of maintaining their vehicles in accordance with manufacturer’s specifications.

· Prepare detailed repair order, with estimate for parts and labor, and obtain customer’s signature.

· Assist customer in obtaining credit approval if requested.

· Coordinate with dispatcher to determine completion “promised time.”

· Oversee repair progress, and notify customer of any changes. Receives prior authorization from customer before performing additional repairs.

· Ensure customer vehicles are secured and parked in proper location, with keys labeled and locked in separate location.

· Ensure repair order itemizes all work, including additional authorized work, and closes or adjusts order as appropriate.

· Evaluate vehicle for paint and body damage, and provide estimate where applicable.

· Discuss work completed and associated charges with customer.

· Supervise technician assigned to clean/modify/repair new or used vehicles.

· Ensure pricing information and forms are kept current.

· Create and manage service marketing program.

· Maintain quality standards to eliminate revisits, and maximize customer satisfaction.

What We’re Looking For

• High school diploma or equivalent
• At least three years of customer service experience, preferably in automotive
• Basic understanding of vehicle systems
• Strong communication and problem-solving skills
• Valid driver’s license with no recent suspensions

Apply Today
If you’re ready to join a team that values customer service and professional growth, apply now! Submit your application online or email us at HR@alwestnissan.com.

Note: Additional duties may be assigned as needed.